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Terms & Conditions

For further information read Feather Flickers Terms and Conditions:

Terms and Conditions

Terms and Conditions

Payment Cards

All major credit/debit cards accepted:

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FAQs

Click on a question below to reveal the answer.

Which areas do you cover?

Liverpool, Southport, Birkdale, Ainsdale, Formby, Banks, Hesketh Bank, Tarleton, Rufford, Burscough, Ormskirk, Aughton, Wigan, Longton, Walmer Bridge, Hoole, Preston, Croston, Parbold & Newburgh.

Do I have to stay at home when the cleaner comes?

No, the cleaners are reliable and experienced and many are long serving. Most of our clients are busy people and we hold keys for the majority.

Am I going to have the same cleaner each time?

Yes, however holidays and illness will have to be covered by another trained and experienced person from time to time.

What is the minimum time a cleaner can come for?

Two hours per visit. This is to ensure that travel and other expenses remain in proportion to the cleaner's wages

What key security is in place?

Our staff are forbidden to label keys and sign documentation on receiving keys to say that they will safeguard them whilst in their possession.

Please download our Keyholder Policy document for more details.

Do we need to sign a contract?

No - all we ask is that one weeks notice is given to terminate the service.

What if I need to cancel for one particular week?

The onus is on the customer if he/she wishes to cancel by giving 72 hours notice in writing to the office address or by e-mailing to info@featherflickers.co.uk. We cannot accept cancellation of the service for a particular week by telephone or via a member of staff as we must be notified in the office directly. A charge may apply if the necessary notice has not been given by the correct communication channels.

Who will be my single point of contact?

Ruth or Greg Gottig, the owners of the business.

How many hours will I need?

Our staff are quick and productive, but are still human. We recommend that as a rough guide you will need 2 hours per week for a 2 bedroom house, 3 hours for a 3 bedroomed house, 4 hours per week for a 4 bedroom and 5 hours for a 5 bedroomed house.

What if I have a complaint?

If you find you are unhappy with the service please contact us within 24 hours and let us know what is wrong so we can return and rectify it.

Are you insured?

Yes, we have a comprehensive public (£5,000,000) and employers liability (£10,000,000) cover.

Can I specify the day when the cleaner comes?

We make every effort to meet the requirements of our clients. In the majority of cases we can specify the day. If your request cannot be met we will give you the nearest alternative.

What time will you be at my home?

We cannot always guarantee a specific time but advise that you sign up for the service at the beginning of the day. As we clean at clients premises during the day we might sometimes encounter delays that mean we may arrive at the next home late due to traffic or additional requests from other clients.

Do you operate the service at weekends and public holidays?

Yes, but not normally on Christmas Day, Boxing Day and New Years Day, albeit this can be arranged at a premium rate, please ask for details. The onus is on the customer to cancel the service on bank/public holidays by giving the neceassry notice otherwise the service will continue as normal.

What methods of payment do you accept?

Cash, Cheque, Standing Order (Weekly, Fortnightly or Monthly), BACS and all major credit/debit cards accepted.

How long have you been in business?

The business was founded by owners Greg & Ruth Gottig in January 2008 and has grown to having several hundred clients on the books and the mix of clients range from being domestic, commercial and industrial. Feather Flickers is part of Warner House Companies Ltd and is based at 'Warner House', Riverview,Tarleton, Lancashire. The registration number at Companies House is 06638525.

What is the difference between Feather Flickers and other cleaning companies?

Feather Flickers was founded from scratch by passionate owners who have many years of experience in the cleaning industry. They have built up a business by caring for their customers and exceeding their expectations. The business is quick to react to change and views each customer with the individuality that is expected. Feather Flickers deal with all areas pertaining to employment, managing staff in respect of HMRC and are fully insured so you are protected against theft, accidental damage or accidents inside the home. If there is a problem you can ring the owners direct and the situation will be rectified immediately. Last but not least, Feather Flickers do not have expensive overheads in the business so offer the best value for money price against the aforementioned.

What if nobody is in when a Feather Flickers member of staff arrives and they don't have a key?

Unfortunately, this is treated as if the service had not been cancelled as we still have to pay the staff. Since this is a customer 'no-show', we have no option but to make a full charge.

We have never used your company before. Do we have to pre-pay for your services?

Yes. Prospective customers who do not have an account with our company are requested to pre-pay in full for the cleaning services they require.

After an account has been opened we can extend a strict credit facility for subsequent cleaning services provided. Please ask our office for a credit application form.

If in the event that a customer having pre-paid for a cleaning service has to cancel a refund cannot be given but instead another date can be offered to the customer to undertake the works.

This is an industry standard and our company policy.